Not able to create account using apple id

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  neharaut372 · Member · October 29, 2025 at 2:13 pm

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  I already had an account a few years back with an email id. Now I want to create a new one using my apple id but it is the same as my email id so it didn’t allow me to create a new one. I tried deleting the old account now. The issue still persists; now I’m not even able to access the old account, and if I try to sign up, it says the email already exists.

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  staff-reid · Staff · October 31, 2025 at 4:55 pm

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  Hello @neharaut372,

  There is a 5-day period where you will not be able to create an account using the same account information as a previous account. After those 5 days have passed, you should then be able to reuse the same login info to create a new account.

  If you run into any issues with this reach out to us directly so we can take a look into your account.