Moved journal from old phone to new one, past entries don’t appear on new phone

  • Unknown's avatar

    I bought a new phone. When I downloaded and tried to access Day One on it through my Google account, I found out free accounts can’t access it on more than one device, and the app asked if I wanted to move my journal to the new phone. I did that.

    However, the Day One on my new phone was a clean slate, and none of my past entries appeared on it. Now I can’t even access my past entries on my old phone since the app say I can’t access it on two devices at once.

    Is this the way it is, or is it a bug? Thankfully I exported my journal before moving, but I THINK my old entries weren’t deleted since I can briefly see them before the window blocking the app shows up on my old phone. Is it safe to keep using it on my new phone until I can move again in 30 days?

    More details: app on the old phone was not up to date at the time. I updated it already, but didn’t change anything.

  • Unknown's avatar

    Hi! We will do our best to help. In order to help resolve this, we will need more information. I have reached out via email. Let us know if you do not receive our email.

  • Unknown's avatar

    Hello,

    I’m experiencing the same issue. Can someone please assist me?

    Thanks

  • Unknown's avatar

    Hi @hori82! I just emailed you to help get this sorted. Let us know if you did not receive it.

Reply to Moved journal from old phone to new one, past entries don’t appear on new phone