Missing Entries

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  peterb233 · Member · December 4, 2023 at 6:08 pm

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  I am missing about 5 1/2 months worth of entries. From September 2022 to mid February 2023. Not sure why or what happened. I am on a MACBOOK M2 Senoma 14.1.2 I am current on all updates for the app. I don’t see them in the web version or on the phone. Any help is much appreciated.

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  peterb233 · Member · December 5, 2023 at 3:51 pm

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  Any help on this? Please

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  helper-james · Member · December 9, 2023 at 6:41 pm

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  Thank you for your patience! We have had an above average amount of ticket requests at this time.

  We have received your email and will continue working with you that way to investigate.

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  zf9nkdxvnq · Member · January 6, 2024 at 8:35 am

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  I am also missing entries. Two from yesterday were gone when I opened the app this morning to write, as I do every day. Any help would be appreciated!

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  helper-james · Member · January 13, 2024 at 3:44 pm

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  Hello @zf9nkdxvnq

  We will do our best to help. Can you tell me more about what happened? Responses to the following questions will provide us with some information to best assist you.

  1. When was the last time you saw the entries?
  2. Has anything happened to the device or to Day One since then? 
  3. Have you tried searching for keywords to see if they appear in a different journal or on an unexpected date? https://dayoneapp.com/guides/tips-and-tutorials/search-in-day-one/
  4. Have you checked the Trash? https://dayoneapp.com/guides/tips-and-tutorials/recover-deleted-entries-from-trash

  The following guide has all recovery options possible for Day One journal data. Have you tried any of these options already? https://dayoneapp.com/guides/data-loss-and-recovery-options/