Mass Deletion of Entries after Clearing of Browser Cache
-
Hi,
I started using Day One around four months ago, and have written entries on the same account nearly daily. I’ve never faced any issues with retrieving my entries nor ever logged out before. I wrote an entry as recently as today, but then lost all except two entries after deleting my browser cache.
I am absolutely gutted since those entries meant so much to me, and is praying I can get them back somehow.
-
For context, I’ve been using the Web version of the app strictly on my laptop and don’t have the Day One app downloaded. I deleted my browser cache and immediately afterwards was prompted to log back in and lost all my entries. The last time I saw them was two hours before I deleted said cache. I checked today and they’re still not there.
I recently lost a loved one and going back to read my old journals brought me a lot of comfort, so apologies for sounding a bit erratic.
-
Firstly, I want to express my sincere condolences for your loss. We are here to assist you as best we can.
Could you kindly verify if you might have multiple or duplicate accounts? If your entries are all previously synced, they might be in another account.
Please check whether you used an Apple ID or Google account to sign in before. If you did, and you’re now using an email and password, it could have created a separate account. Please let us know if this scenario applies to you.
-
Hi!
I have one account that I signed into via Google account. I’m logged into that account at the moment and also logged out and attempted to sign in using the same email and a password.
The results the same: all my entries are deleted past a certain date, and its the same two entries that haven’t been deleted :(
-
Hello @danishsweetheart66!
We want to look further into this with you. Because we may need more information, which may include personal account info, we’ll reach out to you shortly to discuss this further.
Day One Forums 