Main Journal Disappeared

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  zachkamm3 · Member · June 5, 2024 at 1:53 pm

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  My main journal of 2 years disappeared yesterday. It disappeared after downloading the newest update. I tried to email the support team but only got automated replies. Any help or guidance would be much appreciated!

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  staff-dexter · Staff · June 8, 2024 at 5:13 am

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  Hi @zachkamm3,

  I’ve just checked and saw my colleague responded to your email yesterday. We will continue following up with you via email.

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  fabianamaistrovicz · Member · March 17, 2025 at 11:39 am

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  I have the same problem. My journal disappeared after downloading the newest update. I am desperate.

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  staff-eleanor · Staff · March 17, 2025 at 4:53 pm

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  Hi there, @fabianamaistrovicz! We’d like to check this further for you. I’ve sent a followup email so you can provide more information about the issue. Please reply by email with any updates. Thank you!

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  gmbullied · Member · March 20, 2025 at 5:30 pm

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  I have the same problem. Can’t find where the file with over 2 years of data. Unsure I can trust going further if I’m just going to,lose it on the future.
  

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  staff-reid · Staff · March 24, 2025 at 2:10 pm

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  @gmbullied Our team will reach out by email as we’ll need to get more information on your account.