Lost Encryption key

• 

  linjunpop · Member · November 18, 2024 at 9:32 pm

  • Copy link
  • Add topic to favorites

  Hi, I have a DayOne plus account, and I lost the encryption key, the guide seems to suggest to create a new dayone accout.

  How can i migrate my plus plan to new account if I deleted the current one?

• 

  staff-reid · Staff · November 21, 2024 at 7:26 pm

  • Copy link

  Hello @linjunpop!

  Your Plus account will be tied to your Apple ID and the Plus App Store Purchase.

  So creating a new account should not cause you to lose this Plus status.

  If you do run into any issues when doing this, please reach out to us directly and send us a screenshot of your Day One 2.0 purchase.

  You can reach us directly by doing the following:

  Day One > Settings > Support > Contact Us