Lost data

  • Unknown's avatar
    christinedbef12a43b · Member ·

    I just signed in and no entries. I just lost 6 years of entries. Devastated. What happened?!

  • Unknown's avatar
    helper-james · Member ·

    Hello. That is concerning! We will do our best to help.

    Can you tell me more about what happened? Responses to the following questions will provide us with some information to best assist you.

    1. When did you first download Day One? 
    2. Did you sign in to a Day One Sync account in the app settings?
    3. When was the last time you saw the entries?
    4. Has anything happened to the device or to Day One since then? 

    The following guide has all recovery options possible for Day One journal data. Have you tried any of these options already? https://dayoneapp.com/guides/data-loss-and-recovery-options/

  • Unknown's avatar
    visanty5ea8a7b611 · Member ·

    I have lost the data stored in using markdown data. I am sure I did not delete any of the markdown tables. I spend lots of hours filling the data over many days. How will I restore it?

  • staff-fred · Staff ·

    Hi @visanty5ea8a7b611

    Could you please take a moment to check your entry’s version history if you haven’t done so already? You might find your previous data, in markdown format, still intact there. Here’s how you can do it:

    First, open the entry you’re looking for. Next, tap on the ‘More’ option (•••) situated at the top right corner of the screen. From the dropdown menu, select ‘Version History’. This will display all the revisions that have been synced to Day One Sync.

    To view the different versions, simply tap on the revisions. Once you find the version you were looking for, tap ‘Restore’ at the top right corner of the screen.

    If you need any further help, here’s a related guide that might come in handy:

    Entry Version History

    Let me know if that helps or if I can assist you further. 

  • Unknown's avatar
    shanslim181 · Member ·

    Hi, I am facing the same issue, years of journal entries have now been lost and i’ve tried the steps in the help guide

  • staff-frank · Staff ·

    Hi @shanslim181,

    I’m really sorry to hear that. Let’s gather a few details so we can help you further:

    1. When did you first download Day One?
    2. Did you sign in to a Day One Sync account in the app settings previously?
    3. When was the last time you saw your entries?
    4. Has anything happened to your device or the Day One app since then (for example, a reinstall, update, or factory reset)?
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