locked out

  • Unknown's avatar

    Hello

    My iphone stopped working entirely and I am now unable to log into my icloud account as the details were on my phone.

    My dayone encryption was linked to my icloud account so most of my journals are locked and I cannot see them without logging into my icloud.

    I can no longer do that however and I do not want to lose all of my journals!

    I have my email and password for dayone and can log in, but can only see 1 journal and the rest are all locked.

    Is there any way to unencrypt the journals without my icloud log in?

  • Hi @nataliegelderblom,

    I’m sorry to hear that you are locked out of your iCloud account. The encryption key is saved into your iCloud account. The only other way to retrieve your locked journals would be if you have saved the encryption key manually in a seperate location.

    If you do not have the encryption saved manually or no longer have access to your iCloud account, there isn’t any other way to decrypt your journals unfortunately.

    End-to-End Encryption FAQ

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