lack of support
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I’m a plus and premium user and am very disappointed with support. I’ve sent numerous requests via email and am yet to receive a response a week later. It’s sad I have to resort to writing here but here I am, with no other recourse available. Shame on you. It’s sad what this company has turned into.
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It would be nice to have a way of editing posts in this forum to remove the emotion. I still haven’t gotten any support, though.
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Now it’s been two weeks without any support. It’s time to request a refund. I’ll resubscribe if you ever decide to resolve my support emails. Bye.
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Hello there,
Looks like the team has been working on a high volume of tickets but replies should have been received from us to you. Please let us know if there is anything else we can address or help you with.
We do apologize for the wait. January is a very busy time of year for us.
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