Issues with pictures not shown up in the journal

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  avl4fe2c3e95dcd · Member · July 2, 2024 at 5:14 pm

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  hi all,

  i have problem when i loaded some pictures and it looks like overlapping each other and not shown in the journal. What can we do?

  Steve

  

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  staff-joey8 · Staff · July 3, 2024 at 8:07 am

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  Hi there, @avl4fe2c3e95dcd

  Can you please let us know the following:

  • Are you using the latest version of Day One on your device?
  • What device and OS are you using? (e.g. iPhone 13, iOS 17)
  • Does this occur with all photos or just specific ones?
  • What format are these photos in (e.g. jpeg)

  We will be standing by for your update!

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  avl4fe2c3e95dcd · Member · July 4, 2024 at 5:58 pm

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  hi,

  yes i am using latest version on laptop.

  Just 2 posts so far

  all those are jpeg

  others are fine

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  helper-james · Member · July 4, 2024 at 7:56 pm

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  Thanks, @avl4fe2c3e95dcd. How were the images added to the entry? What is the source for the images/where are the images stored when importing to Day One? Are video files being added? If so, what is the length of the video?