Issue with Synchronization and Duplicate Entries After Merging Two Day One Plus

  • Unknown's avatar
    nightsye35662cefc8 · Member ·

    I encountered an issue with my Day One Plus accounts. Originally, I had two Plus accounts, but for some reason, I merged the A account (logged in with Apple ID) into the B account (logged in with email). After the merger, I had more than the allowed number of journals for my Plus membership. To manage this, I moved all entries from the main journal of account A to the main journal of account B. However, I later found that new entries were still being added to the main journal of account A by default, not account B. So, I reversed the process and moved all entries from the main journal of account B back to the main journal of account A.

    On the Mac, synchronization did not complete properly. I then manually moved all entries from the main journal of account B to the main journal of account A. This caused an issue: the number of entries on the iOS side increased to over ten thousand, while on the Mac, it remained around eight thousand. I waited a few days, but the synchronization error was not resolved. On iOS, there were many duplicate entries. When I manually deleted over a thousand duplicate entries on iOS, I found that a few hundred entries were also deleted on the Mac, but the deleted entries on the Mac were not duplicates.

    Please help me resolve this synchronization error as soon as possible. Thank you.

  • staff-lynn · Staff ·

    Hi @nightsye35662cefc8

    I’ve sent an email to follow up with you regarding the issue you’re experiencing. Please reply to that email for further assistance.

  • Unknown's avatar
    nightsye35662cefc8 · Member ·

    Hi @staff-lynn
    I received your email and replied with the requested information yesterday.
    Since then, I haven’t received a follow-up response, and the issue of duplicate entries encountered after repeatedly moving entries to the default journal of account A&B remains unresolved.
    However, I noticed that the post has been marked as resolved. I would like to ask what the criteria for marking it as resolved are. Given the current situation, I can only understand it as being in progress.

    Could you please provide a clear timeline for the resolution? Thank you.

  • Unknown's avatar
    helper-james · Member ·

    Thanks for your patience, @nightsye35662cefc8. We work on tickets as quickly as possible in the order they are received/replied to. We will be with you as soon as possible.

    However, I noticed that the post has been marked as resolved. I would like to ask what the criteria for marking it as resolved are. Given the current situation, I can only understand it as being in progress.

    Since we will be troubleshooting directly with you via email, we have closed this forum post.

  • The topic ‘Issue with Synchronization and Duplicate Entries After Merging Two Day One Plus’ is closed to new replies.