Issue with Subscription Checkout After Trial

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  anhanpro2k · Member · September 26, 2024 at 7:26 am

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  I received a student discount code a month ago.

  However, when I applied it to my new account, the free one-month trial automatically started.

  After the trial ended, the subscription was supposed to automatically renew using my VISA card. Unfortunately, at the time of the Stripe purchase, my Visa card didn’t have sufficient funds.

  I’ve deposited money into my Visa account, but the purchase hasn’t gone through yet. When I press the “Manage Subscription” button, it redirects me back to the settings page, and I can’t find an option to manually pay for the subscription.

  I sent an email to (email visible only to moderators and staff) on September 23rd, but haven’t received a response yet.

  My email account is: (email visible only to moderators and staff)

  Day One is a crucial part of your daily routine, and you’d like to find a solution to this issue as soon as possible.

  Here’s a video demonstrating the error: https://youtu.be/csEcz6sGW1g

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  anhanpro2k · Member · September 26, 2024 at 7:30 am

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  I’m sorry, i mean “I would like to find a solution to this issue as soon as possible” (not “you” 😂)

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  staff-frank · Staff · September 27, 2024 at 7:37 am

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  I have sent an email to your institution email address. Please check your student email for this message.

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  anhanpro2k · Member · September 27, 2024 at 8:18 am

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  Thank you, but I already had a student discount code. My issue is that I can’t pay for my subscription after the one-month trial ended. When I press the “Manage Subscription” button, it redirects me back to the settings page, and I can’t find an option to manually complete the payment.

  Here’s a video demonstrating the error: https://youtu.be/csEcz6sGW1g

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  anhanpro2k · Member · September 27, 2024 at 8:21 am

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  Could you please cancel my subscription and allow me to reapply the student discount code?

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  anhanpro2k · Member · September 30, 2024 at 3:03 am

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  Please help me. It has been 8 days since I submitted a support request from email and this forum, and I haven’t received any help since then. I haven’t been able to use Day One to write my journal for 8 days. Please help me!

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  anhanpro2k · Member · October 1, 2024 at 1:27 am

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  I found another way to solve my problem. Thank you

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  helper-pikachu · Member · October 4, 2024 at 3:10 pm

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  Hi, that’s great to hear! Thanks for the update and for using Day One!

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  msism1988net · Member · November 16, 2024 at 11:02 am

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  Hi, I have the same problem. Could you please share how did you solve it?

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  staff-bluejay · Staff · November 19, 2024 at 4:48 pm

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  Hi @msism1988net,

  Would you share your institutional email address? We can then check your account reach out to that email with further instructions.