Image upload still showing as pending issue

  • Unknown's avatar
    akiki3 · Member ·

    I have attempted troubleshooting, but the issue remains unresolved.
    There were no issues before October 4th, but I am currently experiencing problems with the following steps:

    Steps:

    1. Create a new entry from an iPhone or Mac.
    2. Select an image file.
    3. Wait for the upload to complete (wait until the upload icon disappears).
    4. Close the entry screen.
    5. Reopen the entry screen.
    6. The upload should have been completed, but the upload icon is still displayed, as if the upload is pending.

    The full-resolution photos are not being reflected on other devices like Mac and the web, and this issue is occurring across different accounts. Therefore, I believe this may be related to a server-side issue.

    Device info: iPhone 13 Pro 18.0.1
    Day One version number: 2024.20 (2542)

  • Unknown's avatar
    8f2a0f84500725d · Member ·

    I encounter the same problem (and have contacted support but have now had a response yet).

    Besides testing this with the latest iOS and MacOS Day One applications, I also tried the following:

    • Login on dayone.me
    • Create new entry with high resolution image (3024×4032 pixels, 2,6mb, jpeg)
    • Wait for it to sync
    • Check the iOS or MacOS or dayone.me in another browser
    • See that only a low resolution image is shown

    I also exported the diagnostics from the iOS and MacOS app, and this makes me quite worried, as it shows quite a lot of missing media, so I guess this is going on for some time, without me noticing it. And besides photo’s this problem also occurs with video files (I only see 1 frame on other devices).

    I hope we get a response soon

  • Unknown's avatar
    akiki3 · Member ·

    After reviewing the detailed debug log, it was found that the remoteFileHash is set to NULL in the entry after the file upload. In the correct log, some kind of hash key should be assigned.

    Upon checking the sync log, it was found that the thumbnails are saved on the server correctly, but the full-size images encounter an error. The log shows "fileStatus" : "Missing on server".

    It has been identified that the error is on the server side, and there seems to be no further actions that we can take from our end.

    Debug log details:

    entryIDs.json
{
    "journalID" : "105921489140",
    "entries" : [
      {
        "entryID" : "8BB61CB70FB75ED2B75202C1BC663BCD",
        "createdOn" : "Google Chrome 129",
        "moments" : [
          {
            "momentID" : "D34FBB4C37EB4C12A1FA855EB9538C21",
            "remoteFileHash" : "(null)",
            "thumbnailHash" : "d88f4ceb6a281543cf9e6ddfdc53bd10",
            "momentType" : "image",
            "remoteThumbnailHash" : "a0f8014c8398405f3160312d859816e9",
            "fileHash" : "9a0f46feaf7731e7b4c1b109f035d539",
            "hasLocalData" : false
          },
          {
            "thumbnailHash" : "fa480b928bc3636cf47d8ed58ca1385a",
            "remoteThumbnailHash" : "1452e03455544e5ba97d01f5bc8a0414",
            "momentType" : "image",
            "momentID" : "A84CC6B1D9A24A75A8D90DB4838A6DE3",
            "remoteFileHash" : "(null)",
            "hasLocalData" : false,
            "fileHash" : "396c899c32bd17da903d8d570e371e31"
          }
        ]
      }
    ]
  },

syncStatus.json
    {
      "remoteChangeID" : "E1AA3C45-BEB4-4BAB-973E-3CCA14B7E6C9",
      "entryID" : "8BB61CB70FB75ED2B75202C1BC663BCD",
      "status" : "Synced",
      "attachments" : [
        {
          "thumbnailIsOversized" : false,
          "identifier" : "A84CC6B1D9A24A75A8D90DB4838A6DE3",
          "fileStatus" : "Missing on server",
          "thumbnailStatus" : "Synced",
          "type" : "image",
          "thumbnailSize" : "500.0 x 55.0"
        },
        {
          "fileStatus" : "Missing on server",
          "identifier" : "D34FBB4C37EB4C12A1FA855EB9538C21",
          "thumbnailStatus" : "Synced",
          "thumbnailSize" : "349.0 x 500.0",
          "thumbnailIsOversized" : false,
          "type" : "image"
        }
      ],
      "editDate" : "2024-10-07T23:48:17Z",
      "localChangeID" : "E1AA3C45-BEB4-4BAB-973E-3CCA14B7E6C9"
    },
  • paulmayne · Staff ·

    We have reproduced this issue internally and actively working on a fix.

  • Unknown's avatar
    akiki3 · Member ·

    Thank you for your prompt response and for reproducing the issue on your side.

    I appreciate that you are actively working on a fix. If there’s anything else I can provide to assist with your investigation or testing, please let me know. I look forward to the resolution.

  • Unknown's avatar
    akiki3 · Member ·

    I have received a message from support and checked the detailed logs of the app.
    I have confirmed that the issue has been resolved.

    Thank you.

  • staff-reid · Staff ·

    Happy to hear that!

    Thanks for keeping us posted!

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