I can’t see my data after your IOS iPad app upgrade

• 

  brucespear · Member · October 25, 2025 at 6:54 am

  • Copy link
  • Add topic to favorites

  I can’t see my data after your IOS iPad app upgrade. Sync/Journals correctly shows the four current journals, so I think the connection to the database in iCloud ok. Ditto IOS on my phone now includes a new Journal, the one created by your update. But on the iPad (Mini A17 Pro / iPadOs Version 18.7.1, model MXN63LL/A) not a single journal entry has been transferred. Shutting down and restarting the app, and rebooting the device, does not help. How can I quickly roll back the update until you finish debugging? Thanks!

• 

  staff-joey8 · Staff · October 29, 2025 at 12:58 pm

  • Copy link

  Hi @brucespear

  We don’t have a way to roll back an update on iOS, but the first thing to check is our guide here: https://dayoneapp.com/guides/troubleshooting/solving-sync-troubles/

  In addition, make sure that you have input your encryption key on the iPad so that your data can be decrypted.

  Please keep us updated with how it goes!