How do I contact Premium Support?

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  kitwardwriter · Member · May 31, 2023 at 12:54 pm

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  There is no contact email address on this page:

  Contact Day One Support

  or within the iOS app.

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  staff-reid · Staff · June 1, 2023 at 3:47 pm

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  Hello there,

  If you are signed into Day One on your phone, you can contact us directly from within the app. Premium will need to be reflected in the app in order for us to sort your email into the Premium queue. Be sure to email us from the email address associated with your account.

  Day One > Settings > Support > Contact Support

  This will then pull up an email address to use. You will also want to make sure the default Mail app is installed on your device.

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  kitwardwriter · Member · June 1, 2023 at 5:05 pm

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  I tried that and it just takes me to the same web page.

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  theentropykid · Member · June 1, 2023 at 9:27 pm

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  I’m experiencing the exact same thing.
  
  I’m a Premium customer (and have been since 2014). On my iPhone, if I follow all the steps it puts me in an infinite loop of what normal non-paying people get.
  
  Settings > Support > Contact Support > Takes me to “Advice and answers from the Day One Team”
  
  I need to talk to someone! 9 year user here, gimme an email please!
  
  

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  kitwardwriter · Member · June 2, 2023 at 5:22 am

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  It seems they want to make it difficult for us. If this is Premium Support, I shudder to think what Economy Support is like!

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  kitwardwriter · Member · June 3, 2023 at 2:19 am

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  I’ve cancelled my subscription.

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  staff-lynn · Staff · June 3, 2023 at 2:05 pm

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  Please try email us at (email visible only to moderators and staff) via the email associated with your Day One account.