Got charged dayone annual fee, emailed apple and dayone not response.

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  starrzer00 · Member · March 1, 2024 at 11:24 pm

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  I got charged an annual fee, when I wanted to cancel before my trial ended but couldn’t figure out how. I use the android version and under setting theres no way to cancel it. I went to the web version and theres no option to cancel. Why you make so hard to cancel? Can someone help please reverse this.

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  helper-james · Member · March 2, 2024 at 2:19 pm

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  Thanks for posting! There are 3 different places where a subscription may be purchased, so it can be confusing. Was the subscription purchased on the Google Play Store or directly from our website at https://dayone.me/settings?
  
  Please follow the steps in the article below to cancel via the point of purchase.
  https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/
   
  Let me know if that helps or if I can assist you further.