Frustrating experience trying to buy and use Premium
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I’ve used Day One locally on my iPhone for some time, and I wanted to be able to add and view journal entries from my Mac as well. I figured that required a subscription, and it seems fair to me that it does. So I signed up for a Premium subscription on my iPhone using my Apple ID, and I also downloaded the Mac client from the Mac App Store.
What I thought would happen: the Mac client would see that my Apple ID was associated with a subscription and immediately start syncing with the content on my iPhone.
What actually happened: the Mac client said “Sorry! If you go any further we will move your journal from your iPhone to this Mac. Wouldn’t you rather buy a subscription instead?” I thought, “Hmm, maybe that if I entered the subscription dialogue the Mac client will figure out that I have a subscription.” Instead, it seems to have signed me up for a second subscription, associated with the same Apple ID (!?!). So as things stand, apparently when the two 30-day trial periods are over in January, I will be billed for two Premium subscriptions, without actually being able to use the app in the way it promises.
Sounds like a good reason to contact support, right? I used the in-app contact support on the Mac client and explained the above, and 3 hours later I got back a boilerplate message saying “Sorry! Email support is only available to Premium subscribers.” Oooooookay. So I sent the same message via the iPhone client, which even says “Subscription Level: Premium”. Guess what happened? Once again, 3 hours later I got back a boilerplate message saying “Sorry! Email support is only available to Premium subscribers.”
This sequence of events has been very discouraging. Anyone else had similar?
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Hi @brianriceca. It sounds like the Premium receipt was not immediately recognized on Mac.
Because the Mac App Store and iOS App Store are handled separately by Apple it is possible in some cases to subscribe on both platforms. Only one subscription is needed. Please cancel one of these as soon as possible. https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription. I personally recommend requesting a refund from the platform you are less likely to upgrade in the future. For example, if you are more likely to get a new iPhone than a new Mac, cancel the subscription on Mac. They are differentiated by the icon in the App Store.
For future reference, your data is not deleted based on the subscription. You always keep your data regardless of the subscription status. https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled
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