Following app update on iOS, app is ‘loading’ forever and cannot be opened

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  labournewsnetwork21 · Member · July 19, 2024 at 4:47 am

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  I can’t even figure out how to delete it — it doesn’t allow me to delete it from the apps screen. I have been using Day One on my iPhone, MacBook and iPad happily for years now, but I really need to fix this. Can you help?

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  staff-dexter · Staff · July 19, 2024 at 7:29 am

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  Could you try going to Settings > General > iPhone Storage > Day One? Then Offload App to remove the app installation files.

  After offloading the app, try to relaunch it again from your home screen, it will try to download and reinstall the app from the App Store with your local files intact.

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  labournewsnetwork21 · Member · July 19, 2024 at 7:45 am

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  That worked! Thank you so much. 😀

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  staff-dexter · Staff · July 19, 2024 at 8:57 am

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  I’m so glad to hear that!

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  loudlyenthusiast9c0dc41a94 · Member · September 21, 2024 at 10:23 am

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  Same issue BUT it is just spinning so cannot off load and cannot delete on Home Screen ..It is Stuck. Leaving on trip and desperate..

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  staff-reid · Staff · September 23, 2024 at 7:29 am

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  Hello @loudlyenthusiast9c0dc41a94,

  Can we have you try to update to the latest version?

  iOS App: https://apps.apple.com/us/app/day-one-journal-private-diary/id1044867788

  Mac: https://apps.apple.com/us/app/day-one/id1055511498?mt=12

  It may be worth trying to restart your device as well if you haven’t yet.

  Keep us posted.