Expected reply from DayOne Support?

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  yakitrak · Member · January 12, 2024 at 9:40 am

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  I am new to using DayOne, I made an account and have started a premium trial start of this year. I only have one problem regarding backup exported images being sometimes blurry.

  I have contacted DayOne support over 5 days ago, I got an automatic reply back which I replied to with more information, however I have not gotten any replies since. The website said the expected time should be in 24 hours so wondering what to do if I am not getting any replies from support?

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  yakitrak · Member · January 13, 2024 at 5:41 am

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  I can see a lot of recent posts saying the same thing about not getting replies 2 weeks later even. Is this normal or high volume in new year? Has anyone managed to get a reply?

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  staff-reid · Staff · January 18, 2024 at 7:09 pm

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  Hello @yakitrak

  Looks like our team reached out to you yesterday. We are a small support team for Day One and New Year’s is a very busy time of year as many are making new resolutions to journal.

  Thanks for your patience.

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  yakitrak · Member · January 18, 2024 at 8:38 pm

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  Thank you for getting in touch, I’ve replied to the email sent by the support team yesterday. I’ll close this.