Encryption not working on my Plus account

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  brian3242 · Member · December 21, 2023 at 7:26 pm

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  I have Plus status but can’t get encryption to work as it asks for my DI code which I do not have. I saw the solution was to delete the account. However, does that cause me to lose my Plus status? What options do I have to get encryption working for me. I’m on Android and web.

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  helper-james · Member · December 22, 2023 at 10:38 pm

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  Hello @brian3242

  No, following the guide here to get a new key will not cause you to lose Plus. The Plus (legacy) status is based on the Apple ID that was used to buy Day One before it was a subscription. As long as you keep the same Apple ID, you do not lose this status.