Encrypted journals not syncing to new mac
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Hi, trying to use day one on a new mac, and only 1 of my 6 encrypted journals is syncing to this device. The encryption keys match between this new device and my other devices. I’ve tried a fresh install and also deleting data from ~/Library/Group Contents. Nothing is letting those other journals sync.
There have been a few other issues on the forums suggesting the above fixes, but they don’t seem to work for everyone. It seems that there’s a bug with the encrypted journal syncing.
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Hi Joe! I’d be happy to help. First, if you haven’t already, I recommend checking all the solutions at https://dayoneapp.com/guides/troubleshooting/solving-sync-troubles/
If that guide doesn’t help, send us a message from the Mac that’s giving you troubles. You can find the spot for that at Day One> Settings> Support> Contact Support. A message from there will include the logs we need to dig deeper into what could be preventing a successful sync of those Journals
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