Duplicate Charges for OSX app and iOS App
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Hi! I started using day one and quickly found out that the premium version is much better.
However, I got charged for the iOS premium AND the OSX premium version. Is this expected?
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Hello! Thanks for your support in subscribing to Premium.
Because the Mac App Store and iOS App Store are handled separately by Apple it is possible in some cases to subscribe on both platforms. Only one subscription is needed. Please cancel one of these as soon as possible. https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription. I personally recommend requesting a refund from the platform you are less likely to upgrade in the future. For example, if you are more likely to get a new iPhone than a new Mac, cancel the subscription on Mac. They are differentiated by the icon in the App Store.
It is possible to request a refund from Apple for one of these. Please go to https://reportaproblem.apple.com/ to initiate that process. Or you may need to call 1-800-MY-APPLE.
For future reference, your data is not deleted based on the subscription. You always keep your data regardless of the subscription status. https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled -
Hey James,
Thanks for the reply.
I also wanted to let you know that the iOS app does not allow for direct contact of support. Following the steps outlined in the FAQ, just leads to the FAQ page agian. -
You’re very welcome!
I also wanted to let you know that the iOS app does not allow for direct contact of support.
Are you signed in to your Day One account? Do you have the default Mail app set up on your iOS device?
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