Double account Issues
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My daughter signed into day one using apple and loved it, so I tried to buy her premium but I didn’t know that she had previously signed in using apple, so I signed in using google.
Apparently, if you sign in using different methods, it creates separate accounts!
So, her google day one has premium and her apple day one, where all her data is, doesn’t.I have tried over and over again to contact support, and I keep getting sent an automated email talking about only really supporting premium users, etc. etc.
Once an actually person did reply and fixed a problem with my own account and said they’d look into the issue with my daughter’s double account, but they never got back to me.
It has been over 5 months!!! This is super frustrating and unprofessional. -
Hello @radiantlylivingtoday. Thanks for posting.
Apparently, if you sign in using different methods, it creates separate accounts!
Yes, this is correct. There are a few options for creating a Day One account.
I believe I found your message and sent a reply. Please let us know if you did not receive it.
I have tried over and over again to contact support, and I keep getting sent an automated email talking about only really supporting premium users, etc. etc.
Posting here or contacting us directly from the email where Premium was purchased are the best options in this case. Sorry for any confusion!
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I got your email and I appreciate that you were able to resolve the issue. Thank you!
I did email from my email with premium. But I was emailing about my daughter account that was supposed to have premium and I feel like Day One’s premium focused support model was counter productive here because my daughter didn’t have premium, therefore was a lower priority in the system, but she had purchased premium and should have been treated as such.
I’m sad it took posting here and threatening to contest the credit card charge for the issue to finally be addressed. But, better late than never. So, thank you again for reaching out and resolving things. My daughter is enjoy having access to her premium subscription benefits. -
Hi @radiantlylivingtoday,
I’m glad to hear that the issue has been resolved and that your daughter is now enjoying her premium subscription benefits.
Your feedback is valuable, and we will take it into consideration. Thank you for your patience and understanding.
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