Don’t working new journal buttons / iPad

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  hiroqli · Member · January 13, 2024 at 2:37 am

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  I am using the iPad version of DayOne on iPad Pro 12.9 inch. On the writing screen of a new journal entry, the buttons at the bottom of the screen do not respond. It seems that the displayed icons and the actual touch points are misaligned, shifting left and right. Restarting the iPad did not resolve the issue, and even uninstalling and reinstalling the app did not fix the problem.

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  joannewedding · Member · January 16, 2024 at 4:43 pm

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  I’m having the same problem. No response from the template button. Restarted, reinstalled, still not working.

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  staff-frank · Staff · January 21, 2024 at 6:28 am

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  What version of the app do you have? If you haven’t done so already, could you please update your apps to the latest version 2024.1.1. and tell us if it resolves the problem?

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  hiroqli · Member · January 21, 2024 at 11:39 am

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  I have met this issue in recent versions, including version 2024.1.1.

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  kdyjqdck4k · Member · January 21, 2024 at 1:15 pm

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  I’m having the same issue. I can’t find my version number. I’m having the problem on my iPad Pro running iOS 17.2. My iPad Air 2 running 15.8 works correctly. My iPhone is still working correctly. Interestingly, when I rotate my iPad to portrait, and tap the “photos” icon, the template prompts show up.

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  helper-mobilefox · Member · January 21, 2024 at 3:08 pm

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  Thank you for letting us know! This has been reported to our developers. It will likely take some time to address this particular issue, which unfortunately we don’t have an exact time frame on.

  Thanks for your patience and understanding in the meantime!