Dayone crashes when trying to sync

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  josephdjamasi · Member · May 18, 2023 at 9:21 am

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  Fresh install of Dayone.
  Application installs fine, however when I try to sync, it crashes.I am not able to paste the crash report here
  Version 2023 10.1 [1482]
  MacBook

  
  ++++++++++++++++++
  

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  helper-mobilefox · Member · May 18, 2023 at 11:11 am

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  Thank you so much for letting us know @josephdjamasi! We will want to dig into this right away.

  Would you mind sending the diagnostics from all devices that have Day One installed so we can do so?  Please put “Attn: Ticket # 6303248” in the subject line https://dayoneapp.com/guides/day-one-diagnostics/

  You may receive an automated reply to the diagnostics email, which you can disregard. Just reply here once those are sent. Thanks!

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  josephdjamasi · Member · May 19, 2023 at 4:58 pm

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  All done

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  staff-therezzap · Staff · May 22, 2023 at 5:37 am

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  Thank you! We’ve received these, and I’ll follow up with you via email to get those crash logs also.

  Cheers!