Day One subscription doesn’t seem to be recognised on my phone or iPad.
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I bought day one a week or so ago on my MacBook and decided straight away to purchase the premium subscription purely based on the fact that you can sync the journal across devices. I paid for it on the the Mac app store and my Mac day one app assures me I have a premium subscription. When I open the app on my phone and tablet, it says I must join the subscription to log in on [the] device. There’s no where else to go on the app. I don’t want to be charged for it again, and as for apple, the subscription is read and valid according my subscriptions manager.
TLDR: How do I log in to all my devices due to the app not registering my account has already purchased a subscription -
Hi, did you try “Restore purchase” from your iPhone?
Check this link for more information https://dayoneapp.com/guides/troubleshooting/premium-subscription-troubleshooting/ -
Hello!
Thanks for contacting Day One Customer Support. I’d be happy to help you with your Day One account.
- Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
- Then try these steps if necessary (on the device/platform where you originally subscribed. Sounds like you originally subscribed on your Mac, so you will restore your purchase there.): https://dayoneapp.com/guides/premium-subscription-troubleshooting/
Hopefully that will help!
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