Day One not transferring from iPhone to iPad after 30 days

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  4d8kj6jrsk · Member · September 23, 2024 at 6:04 pm

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  Hello,

  I have day one on my iPhone and use the free version. I’m wanting to transfer to my iPad but the transfer your journal hyperlink available after 30 days is not allowing me to transfer the journal.

  Any help is appreciated.

  Thank you,

  H

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  helper-mobilefox · Member · September 24, 2024 at 7:49 am

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  Hi H! I’d be happy to help. Can you share the email you’re using on the account? It will only be visible to support here in the forum. From there I can transfer it for you to your iPad.

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  4d8kj6jrsk · Member · September 24, 2024 at 10:42 am

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  Hi there,

  My email is (email visible only to moderators and staff).

  Thank you,

  H

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  4d8kj6jrsk · Member · September 24, 2024 at 2:05 pm

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  Hi there,

  Just wanted to update the staff and moderators.

  I just decided to pay for premium for now.

  This issue has been resolved for now.

  Thank you,

  H

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  helper-james · Member · September 25, 2024 at 6:35 am

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  Awesome! Thanks for letting us know. Please contact us again if you have any other questions or concerns.

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  killntime1953 · Member · October 7, 2024 at 8:35 am

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  im having the same issue. Argggg

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  killntime1953 · Member · October 7, 2024 at 8:38 am

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  you had to pay to transfer it to another device? I thought that was free…

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  staff-frank · Staff · October 10, 2024 at 5:39 am

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  @killntime1953 To assist you further, please share the email address associated with your account and the device you’re trying to transfer it to. This information will be kept confidential and visible only to our support team.