Day one entries disappeared. How to store to previous sync

  • Unknown's avatar

    The latest whole week of journal entries just disappeared for me. But they should have definitely been sync up to the cloud. I have no idea how this happened, but there should be a way to access data sync previously, right? Or what else could I do to restore my entries?

  • Hello @jkz9ygr7dd,

    Could we get some more info from you?

    1. When did these entries disappear?
    2. Did they disappear all at the same time?
    3. Was anything done to the app or device?
    4. If you go to the All Entries view, do you see any of those entries there?
  • Unknown's avatar

    Hi, thank you for the reply

    1. They disappeared the day before I made my post, so dec 22th.
    2. they all disappeared at the same time
    3. I think what might have happened is that my ipad had been disconnected from the internet for a few days, and then I reconnected it and opened Day One. My journals would have been out of date, and it might have forced the ipad version of sync onto cloud.
    4. Nope

    So is there any way for me to access previous syncs? That would be amazing, thank you

  • Unknown's avatar

    We have emailed you to look into this further. Let us know if you did not receive it.

Reply to Day one entries disappeared. How to store to previous sync