Day One downgraded my account from premium after I paid for it
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For some reason Day One on my iPhone lost sync. It prompted me to log in, and I did with my Apple ID I believe. I then got a notice I’d been downgraded from Premium. What??? I’m staring at the receipt from Apple showing I paid for a year as of July. I sent a support request, but because they downgraded me I don’t get the expedited support I’ve already paid for.
Needless to say, I’m annoyed. And I don’t want to “upgrade” (ie pay AGAIN) on the website where it now shows the “upgrade to premium” notice.
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Hello! That sounds frustrating! We will be glad to help.
May we have you try the following?
- Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
- Then try these steps if necessary (on the device/platform where you originally subscribed): https://dayoneapp.com/guides/premium-subscription-troubleshooting/
Let me know if that helps or if I can assist you further.
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