Connection failed, forbidden

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  flore64c460829150 · Member · December 7, 2023 at 10:41 am

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  Hello There,

  I downloaded the app yesterday, and signed up for a month trial (and I shows on my Apple membership account).

  I already know the app because I used to have an account in the past (years ago), with another email address that no longer exists.

  When I am trying to connect, all I get is a pop up window saying that the “connection failed, forbidden”.

  Does anyone know what is going on?

  Thank you very much,

  Flore

• 

  helper-james · Member · December 12, 2023 at 9:56 pm

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  Hello Flore!

  I’d be happy to help you with your Day One account. To start, may we have you try the following steps?

  1. Please sign out of Day One Sync on all devices (if signed in already) and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
  2. Then try these steps if necessary (on the device/platform where you originally subscribed): https://dayoneapp.com/guides/premium-subscription-troubleshooting/

  Let me know if that helps or if I can assist you further.