Charged for subscription on trial that was cancelled over 1 month ago
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Noted as cancelled on my subscription page. When I try to sign in with that email- it says no account exists- yet I have been charged on my credit card. No response despite two emails to support. This is poor customer service
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Hello there! We will do our best to help.
Without sharing any personal information here, was the subscription purchased via the Apple App Store or Google Play Store?
Please follow the steps in the article below to cancel via the point of purchase.
https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/If you were charged via the App Store, it is possible to request a refund from Apple. Please go to https://reportaproblem.apple.com/ to initiate that process.
Let me know if that helps or if I can assist you further. -
Quick follow up! I was able to locate your subscription. It was still active and had not been canceled. In case it is helpful in the future, your subscription was purchased via your Day One account at https://dayone.me/settings and you can manage it there.
I have canceled the automatic renewal and issued a refund.
Day One Forums 