Can’t unlink / link Apple account

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  robcosgroveandlewis · Member · March 18, 2024 at 12:21 pm

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  DayOne works great on my IOS devices, but the WEB version stopped synching online a few weeks ago. To try to fix it I tried to unlink / relink my apple account, but when trying to unlink, it seems to stall.

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  staff-fred · Staff · March 25, 2024 at 2:37 am

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  DayOne works great on my IOS devices, but the WEB version stopped synching online a few weeks ago. 

  Can I have you checked the following and without sharing the User ID, see if they’re the same across devices?

  There are links at the end of each question to help locate the information. 

  1. What is the User ID you see on Day One on each device? (numeric ID, not an email address) Again, without sharing the User ID, do you see they’re all the same? – https://dayoneapp.com/guides/day-one-user-id/
  2. Can you find the version number of Day One on each device and let me know what you have? – https://dayoneapp.com/guides/locating-the-version-number-of-day-one/
  3. What is the account status you see on each device? – https://dayoneapp.com/guides/day-one-account-status/

  To try to fix it I tried to unlink / relink my apple account, but when trying to unlink, it seems to stall.

  Can you please let us know why you want to unlink/relink your Apple ID? What method do you use to sign in to your Day One account? Are you also using an email and password besides signing in with Apple ID?