Can’t log into old account
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I purchased Day One back in 2014 and haven’t logged in for a while, but am now finding it impossible to do so. If I log in (with the correct details) I get “We couldn’t find that account.”
If I try resetting my password I get “Thanks! If there’s an account associated with that email you should be getting a message from us soon. Please click the link in that email to finish resetting your password.”, but then the email never arrives.
I’ve also tried Settings -> Support -> Restore Purchases, but then it tells me that Day One is damaged and can’t be opened so I need to delete it and download it again from the App Store, which fixes nothing, and the same thing happens again.
Also, as I paid for Day One it says I should have access to contact support directly, but I can’t access this because I can’t log in!
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To help us investigate further and resolve these issues as quickly as possible, please expect an email from our support team shortly. They will be in touch to gather some more information and assist you with accessing your account.
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