Cannot acces lost journal, no access to old device since broken LCD

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  marianauticacarrillocrs · Member · December 18, 2023 at 9:37 am

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  Hi. I would like to access my old journal. i had 33 entries there this year. But I cannot get the encryption key since my previous device (iOS) is broken. What should I do?

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  helper-james · Member · December 22, 2023 at 9:04 pm

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  Hello there! We will do our best to help.

  The encryption key is stored on your device and not synced to our servers. Was a copy of the key saved to iCloud or printed prior to the device breaking? Do you have a replacement iOS device?