Cancelled subscription on IOS device, still got charged

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  twellspring · Member · March 7, 2024 at 12:01 pm

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  I downloaded DayOne on an IOS device, then cancelled my subscription after one day of my trial period. On my IOS device the subscription shows cancelled, but I was just charged for a subscription. Can you please cancel my subscription and issue a refund.
  

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  helper-james · Member · March 7, 2024 at 4:32 pm

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  Hello there. It appears the subscription was purchased directly from dayone.me/settings on the web. There may have also been a subscription on the App Store, but only one is needed. I have canceled the subscription on dayone.me/settings. Let us know if we can help with anything else.
  
  For future reference, your data is not deleted based on the subscription. You always keep your data regardless of the subscription status. https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled