Cancelled free premium trial and still charged…

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  relaxmorenl · Member · April 3, 2024 at 4:38 pm

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  Hi there,

  I cancelled my free premium trial and am still charged.
  That’s a bummer. How to solve?

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  staff-reid · Staff · April 5, 2024 at 11:10 am

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  Hello @relaxmorenl,

  If you have canceled, you definitely shouldn’t have been charged. Our team will reach out shortly to see what could have happened.

  Because this will require personal account information, please respond to the email going forward so we can best help you.