Cancel Premium Service

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  gj9bq698k9 · Member · January 14, 2024 at 11:27 pm

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  I thought I had a free account. I only used for 20 minutes one day and then got billed premium today from Apple. Please cancel and refund. This is not something I will use daily. I cannot find a customer service email. Thank You.

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  christopherpnmaselli · Member · January 15, 2024 at 3:05 pm

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  Billing is done through Apple. Go to your Profile on your phone and click on Subscriptions. From there you can cancel it. You can also send Apple a support ticket that says you didn’t request this and they’re very good about refunding.

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  staff-lynn · Staff · January 20, 2024 at 1:43 pm

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  Hi @gj9bq698k9

  If you have not yet cancelled your subscription, please follow the steps outlined here.

  It is possible to request a refund from Apple. Please go to https://reportaproblem.apple.com/ to initiate that process.

  Let us know if you need any further assistance!

  Thanks for you help @christopherpnmaselli!