Being charged for a subscription on trial that was cancelled
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Hey ! Since the beginning of the year I was on a free trial, but last month I decided not to renew the Premium Subscription. Unfortunately the app is still trying to charge me (without success because I don’t have enough money on my bank account). I then tried to delete the account to see if it would stop the payment but it didn’t. I don’t want to be charged for a Premium Subscription that I won’t (and cannot anymore) use, can someone help me ?
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It sounds like the subscription may still be active on the App Store or Google Play Store.
Please follow the steps in the article below to cancel via the point of purchase.
https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/
Let us know if that helps or if we can assist you further. -
Unfortunately my subscription isn’t still active on the App Store. It actually doesn’t even show up on my AppStore because I subscribed via an affiliate link for a free trial directly on the website.
I thought that with time the app would stop trying to charge me but it still continues.Is there something I can do to make it stop ?
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Hi @irisrdn. I emailed you to get more information about this. Let us know if you did not receive our email.
Day One Forums 