Attempting to add video on macos crashes app/loses video

  • Unknown's avatar
    realdroop · Member ·

    What the title says. I’m on a new M3 Max MacBook Pro and this has been happening since, umm, day one.

  • staff-reid · Staff ·

    Hello @realdroop,

    This should be resolved on version 2024.12.

    Please try updating to that version if you haven’t yet by clicking on the link below.

    https://apps.apple.com/us/app/day-one/id1055511498?mt=12

    Let us know if you’re still seeing the crash after updating.

  • Unknown's avatar
    kalvin1632 · Member ·

    I’m still seeing this crash when uploading a video from the Mac application.

    Software version 2024.18. It has persisted for several versions now.

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
    Terminating Process: Day One [45008]

    Application Specific Information:
    abort() called

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x19de5e600 pthread_kill + 8 1 libsystem_pthread.dylib 0x19de96f70 pthread_kill + 288 2 libsystem_c.dylib 0x19dda3908 abort + 128 3 DOCore 0x108f3c5b8 -[SentryCrashExceptionApplication _crashOnException:] + 44 4 AppKit 0x1a1d93fbc -[NSApplication reportException:] + 460 5 DOCore 0x108f3c548 -[SentryCrashExceptionApplication reportException:] + 312 6 AppKit 0x1a1ff5990 NSApplicationUncaughtExceptionHandler + 152 7 DOCore 0x108f07d18 handleException + 1548 8 CoreFoundation 0x19e0987f8 __handleUncaughtException + 816 9 libobjc.A.dylib 0x19dae13d8 _objc_terminate() + 144 10 DOCore 0x108ef7494 CPPExceptionTerminate() + 408 11 libc++abi.dylib 0x19de4c710 std::__terminate(void (*)()) + 16 12 libc++abi.dylib 0x19de4c6b4 std::terminate() + 108 13 libdispatch.dylib 0x19dce466c _dispatch_client_callout + 40 14 libdispatch.dylib 0x19dcf2f68 _dispatch_main_queue_drain + 980 15 libdispatch.dylib 0x19dcf2b84 _dispatch_main_queue_callback_4CF + 44 16 CoreFoundation 0x19dfbd680 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 16
    17 CoreFoundation 0x19df7d17c __CFRunLoopRun + 1996
    18 CoreFoundation 0x19df7c334 CFRunLoopRunSpecific + 572
    19 HIToolbox 0x1a93b40cc RunCurrentEventLoopInMode + 292
    20 HIToolbox 0x1a93b9ebc ReceiveNextEventCommon + 636
    21 HIToolbox 0x1a93ba020 _BlockUntilNextEventMatchingListInModeWithFilter + 76
    22 AppKit 0x1a1abfa70 _DPSNextEvent + 660
    23 AppKit 0x1a23e57b8 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 688
    24 AppKit 0x1a1ab2b7c -[NSApplication run] + 480
    25 AppKit 0x1a1a8944c NSApplicationMain + 888
    26 dyld 0x19db14274 start + 2840

  • Unknown's avatar
    helper-mobilefox · Member ·

    Thanks for letting us know, and sharing the relevant logs. Can you let me know the video file type you’re uploading and the exact steps you’re using to add it? For example, are you using the paper clip icon in the app, dragging and dropping it, or copy and pasting the video from elsewhere?

    The more details you can share on the exact process that’s triggering the crash, the better.

  • Unknown's avatar
    kalvin1632 · Member ·

    I apologise for not including more information in my previous message. When I try to add a video to a Day One entry by dragging and dropping, using the paperclip, or copying/pasting, the app crashes. Before crashing, a ‘Processing Video’ dialog with a progress bar appears, but it doesn’t progress.

    I’ve attempted to add MOV and M4V video files, but the issue persists. Interestingly, I’ve been able to add these videos to a post on an iPad and another M1 Mac with a similar configuration.

    I’ve recorded my screen to demonstrate the process & problem, and the video is located at Screen Recording 2024-09-24 at 9.53.54 am.mov.

    The problem may be related to the video resolution. I can successfully add Full HD videos, but not 4K videos. For example, I can’t add the above screen recording (3340×2030).

  • staff-reid · Staff ·

    Hello @kalvin1632!

    Could we have you try updating to version 2024.19?

    https://apps.apple.com/us/app/day-one/id1055511498?mt=12

    The link above should take you to the latest update. If you’re still running into the same issue after updating, please let us know.

  • Unknown's avatar
    kalvin1632 · Member ·

    Thanks for that update. Went I went to that link, version 2024.19 was already uploaded.

    I re-tried the uploading, and received the same crash error.

    The screen grab is available at https://1drv.ms/i/s!AslQO-w7-sk7pAadiilpObBaco_E?e=Jo1tXF

    For some reason, I cannot attach media to this forum, so I have added it via OneDrive.

  • staff-fred · Staff ·

    @kalvin1632 Thanks for giving that a try. We’ll reach out to you on your email (the one you use for this forum) to continue helping you on this. Thanks again!

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