App unresponsive

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  mouniamz · Member · January 9, 2024 at 11:32 pm

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  Dayone has been unresponsive for a week. Last week Tuesday I opened an old entry from 2016, and scrolling through it was fine. I relaunched it the next day, and it opened to the last entry I was looking at, and does not allow me to get out of the journal entry to go back to my timeline. I relaunched the app many times since then and it behaves the same. 

  I have the latest version 2023.26.1 installed. my ios is 17.1 on iphone 13Pro max. I don’t have a cloud backup, it’s all on my phone.
  If I reinstall the app, would I lose all my entries?

  thanks

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  jonathanfgd4850c106e · Member · January 10, 2024 at 5:43 pm

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  I am having the same issue. I am unable to record any activity.

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  staff-reid · Staff · January 17, 2024 at 10:59 pm

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  Hello @mouniamz and @jonathanfgd4850c106e,

  Please make sure you’re using the latest update. 2024.1.1 should help with this issue. The link below should take you directly to that update.

  https://apps.apple.com/us/app/day-one-journal-private-diary/id1044867788

  Please let us know if you’re seeing the same issue after updating.

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  mouniamz · Member · January 18, 2024 at 10:34 pm

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  thank you, I updated and it’s now working.

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  staff-reid · Staff · January 23, 2024 at 6:26 pm

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  Thanks for keeping us posted!