App closes out every time i open it

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  ijohns5833ij · Member · July 31, 2024 at 11:45 am

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  Day one app works on both my phone and iPad, but on my mac it closes out immediately as soon as i open it but only if i’m connected to wifi.

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  mikerockwell · Staff · July 31, 2024 at 3:34 pm

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  @ijohns5833ij, what version of the Day One app do you have installed on your Mac? Is it the latest version available in the App Store? Also, what version of macOS are you using?

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  ijohns5833ij · Member · August 1, 2024 at 1:40 am

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  Yes, I have the latest version and i’m using a macOS Ventura 13.6.8

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  mikerockwell · Staff · August 1, 2024 at 12:26 pm

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  @ijohns5833ij, It could be that the Day One app is trying to open an entry that it’s having trouble with. Could you try running this command in Terminal to see if you’re able to open the app afterward?

  defaults delete ~/Library/Group Containers/5U8NS4GX82.dayoneapp2/Library/Preferences/5U8NS4GX82.dayoneapp2 DOOpenEntryIDs

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  ijohns5833ij · Member · August 1, 2024 at 1:00 pm

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  This didn’t work either, it was saying “not found” in Terminal

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  ijohns5833ij · Member · August 2, 2024 at 11:47 pm

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  Is there really nothing that can be done about this? I pay for premium and it’s already been a week since i haven’t been able to use the app..

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  helper-mobilefox · Member · August 5, 2024 at 11:10 am

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  We still have steps left to help :-) . If you reinstall following every step in this guide on y our Mac, it should be resolved: https://dayoneapp.com/guides/troubleshooting/uninstalling-and-reinstalling-day-one-for-macos/

  As you’re a Premium Day One user, you can also ask for help from in the app. Use your iPhone or iPad. This will start an email we can use to further troubleshoot a bit more quickly than here in the forums.