Anyone else having HELL to get a response from Day One?
-
Does anyone have a better app than DayOne. I’m still searching and testing. The response time is ridiculous and the new automated email I get if I don’t send them an email from the account I used DayOne with gets a “we respond faster to a premium profile” and then when I do it still takes days to get a response is just not conducive to my pockets anymore. I’m not about to beg any one to take my money nor make them rich in the process so any suggestions on a new app would be great. I like some of the features and realize this is a big task for DayOne but it’s also a big task for my pocket too.
-
I’m extremely frustrated with Day One Support and their response/resolution time.
I’m still in my evaluation period for Premium membership and I’ve been using it daily. I’m experiencing a very annoying data related issue around photos. However, Support can’t seem to reproduce it and only God knows when Dev will get to it, according to Support’s latest response.
Honestly, I’ve looked into MANY other journal apps, but Day One was the best one for me. That’s what makes this even more frustrating. Their response and resolution time ruins the entire experience for me. I’m seriously considering to quit using it once my Premium trial is over. What’s the point of paying for something so personal & sensitive when you get ZERO support for it?
-
This is insane that I am in need of a paid subscription to find a way to move my old content from my old phone to my new phone. The new phone does not support the old app, and all Day One had to say was “only premium subscribers get support”. So in order to retrieve my data I need to now buy a subscription? Sounds like blackmail to me….
-
I’m just going to the BBB (Better Business Bureau). I’m over it. Sorry for those who are having issue man.
-
Hi everyone! Thank you for your patience! We will respond to everyone’s support inquiry as quickly as possible. After the new year, we have had an above average amount of ticket requests.
@feefimoe I was not able to find a recent email message from you in our queue about the photo/youtube issue you mentioned in the other forum post. Please reach out to us. If our AI assistant is not helpful, you can reply and a human Happiness Engineer will be with you as soon as possible.
-
This is insane that I am in need of a paid subscription to find a way to move my old content from my old phone to my new phone. The new phone does not support the old app, and all Day One had to say was “only premium subscribers get support”. So in order to retrieve my data I need to now buy a subscription? Sounds like blackmail to me….
We do not charge users to access their own journal data. If you were using Day One Classic (version 1) until recently, we have recovery options here: https://dayoneapp.com/guides/day-one-classic/day-one-classic-version-1-recovery-options/
Let us know if that helps or if we can assist you further.
-
Yes, and FWIW, I’m a premium subscriber. Their own site says I should expect a response with “Premium Support” in about 24 hours. Three times I’ve submitted a support request about the shared journal feature not working for me and haven’t gotten anything other than an AI support bot to respond.
-
Hi @kavehv. We have replied to your message. Let us know if you did not receive it.
Three times I’ve submitted a support request about the shared journal feature not working for me and haven’t gotten anything other than an AI support bot to respond.
To provide instant help, our AI assistant replies quickly to the initial message. If the automated reply doesn’t address your issue, reply to it and a Happiness Engineer will respond as soon as possible.
-
I have not received any reply aside from the AI reply I got yesterday. Nothing in my spam folder either.
-
Day One Forums 