Accessing my account

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  asmall71187 · Member · June 22, 2023 at 2:01 am

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  Hi there,
  
  I’m in a bit of a pickle. I’ve used Day One for several years and have recorded moments that I would be crushing to loose.
  
  During the pandemic I stopped using the app (2020), and I’m now trying to get back on it.
  
  The problem I’m having is I can’t find my account log in email. I’ve tried resetting the password on two different emails I use, and none are getting the password reset link.

  Could my account be deleted forever? Is there any way to troubleshoot this?

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  helper-james · Member · June 23, 2023 at 8:45 pm

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  Hello! 👋 We will do our best to help.

  Accounts are not deleted on our end. They must be deleted by the user when signed in to https://dayone.me/settings

  Could you have been using the option to Sign in with Apple or Google previously? Can you sign in with either of those options at https://dayone.me/login?

  The following guide has all recovery options possible for Day One journal data. Have you tried any of these options already? https://dayoneapp.com/guides/data-loss-and-recovery-options/